Why Benefiz Employee Benefits chose to provide their own counselling service, instead of referring to EAP's

Limitations of EAPs

Benefiz identified several key issues with EAPs:

• Lack of therapeutic match – EAPs often provide faceless phone counselling with random therapists, reducing the effectiveness of support.
• Misaligned incentives – EAPs use an assumed usage model, meaning they profit more when employees don’t use the service, creating a disincentive to encourage access.
• Limited sessions – Many EAPs cap sessions (e.g., six), cutting off users from their therapist before meaningful progress can be made.
• Impersonal experience – The generic nature of EAP counselling often leaves employees feeling disconnected and unsupported.

A Better Alternative with Paranimo

To address these issues, Benefiz implemented their own white-labeled counselling engine, offering a more effective and fair mental health solution. The key benefits include:

• Personalised therapist matching – Using Paranimo's tried and testing unique matching process, ensuring employees are connected with the right therapist for their specific needs.
• Fair pricing model – Benefiz implementated a pay-as-you-use approach eliminates hidden costs and ensures businesses only pay for the support that’s truly needed.
• Improved mental health outcomes – By fostering stronger therapist-client relationships, Benefiz helped to improve workplace mental health support, given the better the therapeutic relationship, the better the mental health outcome.

By moving away from EAPs, Benefiz provides a more personalized, accessible, and impactful mental health solution, ensuring employees receive the right support when they need it most.